At the heart of it, I'm a problem solver. Digital is my environment I thrive in, but thinking through an end-to-end customer experience starts with a real person at the end of a day, not just a business idea. Often, my mum and dad are my guinea pigs and inspiration, because to them "Digital" means simple. And if it's not, I get to hear about it. Most of us use Digital channels every day, so if we start with ourselves, it's really not that hard to take the next step and look at how others operate in a Digital world. And when I look at how society is now digital, I keep reminding myself of the uniqueness of each individual; cherishing diversity & inclusion, and ensuring that every user, no matter of what mental or physical make-up, is getting a fair go and an accessible, useful journey. Celebrate Global Accessibility Awareness Day (GAAD) on the third Thursday of May each year.
Whatsapp / Mobile: +852 9530 7306
June 2002 to May 2005,
Coffs Harbour, Australia
This degree covered introductions and advanced courses in Web Design & Development, 3D Modeling, Game Design & Development, Audio & Visual Media, Information Technology (IT) and Media Publishing. The Major encompassed additional studies in Instructional Design and Psychology.
Year 10 to 12, Sep 2000 to June 2002
Idaho Falls, Idaho, USA
I spent two years in Idaho as a foreign exchange student and completed my years 10 and 11 at Bonneville High School, and completed the remaining credit requirements for my year 12 through Brigham Young University's online portal during my Junior year in 2001/2002, allowing me to officially graduate from Bonneville in the same year.
Year 7 to 9, Sep 1997 to June 2000
I attended Realschule Freyung for 3 years (year of completion would have otherwise been Year 10 in 2001) and obtained my German Secondary Qualification, or Mittlere Reife, as a result of my High School Diploma.
Jan 2017 - now
In this role I look after the development and delivery of HSBC's browser based online banking platforms for HSBC Group. The Everyday Banking tribe covers all core account and transactional epics for the bank's retail customers. Scrum teams operate in SAFE Agile and are based out of Pune, India, where I spent 5 months on a Short Term Assignment, which is otherwise run out of the Hong Kong and London offices.
Oct 2014 - Jan 2017
As part of this excellent opportunity, I was focused on supporting the development of the Greater Bay (formerly known as Pearl River Delta) proposition for HSBC Digital, China. This involved analysing and benchmarking HSBC's products and services against that of the local banks, and introducing services like WeChat Banking, upgrading our browser and mobile based services, and enable improved digital product and customer onboarding.
Short Term Assignment,
Nov 2013 - Feb 2014
Assisting the new Head of Digital gave me an outstanding opportunity to develop a new team and impart my product and operational knowledge as quickly as possible to prevent any impact on day-to-day operations.
May 2010 - Oct 2014
As a senior manager I looked after the HSBC online banking channel and all of its operations and digital revenue, reporting directly into the Head of Digital. The role required close interactions with customer facing channels such as Contact Centres and the Branch Network, as well as operational and proposition teams that managed payments, FX and digital products.
Mar 2007 - May 2010
I started my career with HSBC as a junior web developer, looking after HSBC's public website. This role allowed me to quickly connect with HSBC's propositions and products and enabled me to optimise SEO, digital application journeys, accessibility standards and marketing content.
May 2005 - Feb 2007
In this digital real estate portal start-up I built customised and templated websites for Real Estate businesses across Australia, and was a relationship manager to over 600 clients from both Realestate.com.au and Domain.com.au.